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I ordered a visor on 2/16 for a late February vacation. On 2/23 they advised that they had been having internet trouble and asked if I still wanted the order. I responded that I did still want it. No response, no visor. I followed up again on 3/14 and there was no...
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1.0
I liked
  • Products
I didn't like
  • That they dont ever mail the product
#1027087
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I ordered an item and paid for the 3-day shipping via PayPal. The money was withdrawn immediately and 3 business days passed and I had not yet received the item, and then an entire business week passed (in total about 10-12 days after I placed the order) and I still...
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#864824
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Still waiting for my two sequence vests. I paid a total of $88.50 for the vests and overnight delivery on December 7th and have not received my merchandise or any word of where this order stands. Very poor communications. At least answer our questions!!!!... The owner...
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I didn't like
  • Island palace
#763154
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I ordered two *** packs paid for 2-3 day shipping because I had a last minute event in 5 days..they took the money that same day from my account ..Then day five came still no package..I called then several times and sent 3 emails Between Days 5 threw 10...no Response ...
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#664192
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I placed an order on 6-17-14 and paid for it to be delivered in 2 days. Today is 6-21-14 and I still do not have my merchandise. I have tried to call and it goes straight to voicemail, and no response via email either. This place is a joke. Consumers please beware. I...
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#500632
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I ordered two cummerbunds from this small business and they did not hesitate to take the money out of my account as fast as I placed the order. That did not bother me BUT I never got an email saying when my product would be ship even though I paid $15 dollars for two...
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#462272
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Hello All, Sorry if you had any problems, this year was a rough one, I am the owner of The Island Palace and have had many troubles with our suppliers in Indonesia this year, never before has this happened and unfortunately my back has been giving me many troubles as...
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Anonymous
Anonymous

I went to this website to buy an item that I needed quick so ordered 2 day shipping and I was very excited to get my item. I still haven't received it. Nobody use this website...

Anonymous
Anonymous

Two years later you are still ripping people off. Been a month and half can't get a response from you on email or phone. I created a claim to get my money refunded by PayPal b...

#448824
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I call to confirm my order to make sure they got it and to find out when it would ship. Every time I call I get an answering machine. I get it. It is a small shop and no one to answer the phones. But even the recording is vague. I waited and never got a call back. I...
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#411382
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Contact The Island Palace

Mailing Address:
The Island Palace
14001 Palawan Way PH 19
Marina Del Rey, CA 90292
Phone:
(310) 827-2902
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I also ordered a hoop from this website and paid $16 for 1 to 3 day shipping which PayPal uses USPS it should've been here next day delivery I spent $50 and it has been over 2 1/2 weeks and still nothing and also no email back this company is terrible .
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Place an order 1 weeks ago I sent 7 emails asking for the vest. Today she emails "sorry out of stock". WTF should have told me 2 weeks ago- bad customer service
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Shawl Review

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I ordered a shawl and have never received it. I've emailed the company 20 times and they do not respond. It's been more than a month!! Now I'm going to try to get my money back thru PayPal. What a hassle. They take my money and never bother to send my order or a refund. I was charged 9 bucks for shipping too!! Beware!! You will be ripped off!!!!
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